We're currently investigating an issue affecting device sync speeds for some customers. This began on April 10 and appears to be related to recent backend updates.
🔍 What We Know
- Devices may take longer than usual to sync with the app
- Data is not lost—it will sync automatically once connection stabilizes
- Only users on app version 1.5.9 or lower are affected
✅ Workaround
- Update to app version 1.6.0 (available now)
- Keep the app open and screen unlocked during syncing
📬 We’re On It
Our team is working on a permanent fix. We'll post an update here as soon as the issue is resolved.
We appreciate your patience. If you have questions, please reach out.
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