My VoltOne Won’t Connect

If your VoltOne isn’t connecting to the app or your device, don’t worry—this guide will help you resolve the issue quickly.

🔍 Common Causes

Connection issues are usually caused by one of the following:

• Bluetooth is turned off
• Your VoltOne needs to be reset
• Your device is too far from the VoltOne
• The app or device firmware needs an update

📱 Step-by-Step Troubleshooting

1. Check Bluetooth: Make sure Bluetooth is turned on for your phone or tablet.
2. Restart the App: Close the VoltOne app completely and relaunch it.
3. Reset the VoltOne: Press and hold the power button for 10 seconds until the LED blinks red, then release. This resets the device but does not erase data.
4. Move Closer: Make sure your phone is within 10 feet of the VoltOne with no large obstacles between them.
5. Update the App: Open the App Store or Google Play and check for updates to the VoltOne app.

🛠 Still Not Working?

If none of the steps above work, try these advanced options:

• Delete the device from your phone’s Bluetooth settings and pair it again.
• Reinstall the VoltOne app.
• Try connecting with a different phone or tablet to rule out device issues.

📬 Need Support?

Still having trouble? Contact our support team and include the following:

• Model number (found on the back of your VoltOne)
• Phone make and model
• App version
• Any error messages you’re seeing

We’re here to help you get connected!